Frequently Asked Questions
Find quick answers to common questions about our products, services, policies, and support. Whether you're looking for help with orders, or shipping, our FAQ section is here to help you get the information you need—fast.
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Can I order custom embroidery?
Yes, absolutely! We offer custom embroidery services. To get started, simply email us at contact@serengetithreads.com with the following details:
- The product you’d like to have embroidered (e.g., hat, shirt, bag, etc.)
- An image or design you'd like embroidered (preferably in high resolution)
Once we receive your request, we'll review the design and get back to you with options, pricing, and turnaround time.
Can I see a preview of my design before it’s embroidered?
Yes, we’ll provide a digital mockup for approval before we begin production!
What if I don’t have a design yet?
No problem! We can work with you to create a custom design or help bring your vision to life. Just let us know what you're looking for.
Do you work with schools, sports teams, or businesses?
Yes! We offer custom embroidery for team uniforms, corporate apparel, school gear, and more.
What’s the difference between screen printing and embroidery?
Embroidery involves stitching your design directly onto the fabric using thread, giving it a textured, durable finish. Screen printing is ink-based and works best for flat, colorful designs.
How long does a custom order take?
Custom embroidery orders typically take 7–10 business days, depending on the size and detail of the design.
Do you ship internationally?
Currently, we ship within the U.S. only.
Can I return a product or get a refund?
Returns or refunds are available for products bought in the collections. Unfortunately, custom products are not returnable or refundable.