Refund policy

Non-custom products are returnable and refundable for 30 days after shipping. Unfortunately, custom made products are not returnable or refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can contact us at contact@serengetithreads.com. Please note that returns will need to be sent to the following address: 14778 NW 232nd St, High Springs, FL

Unfortunately, we cannot accept returns on sale items or gift cards.